Privacy Policy

What we collect

Account and profile information: your name, email address, age, gender, suburb, profile photos, bio, and the profile prompts you choose to answer. Phone number if you verify it.

Plans and activity: the venues you tap keen on, your matches, locked plans, chat messages with your matches, check-ins, and your Follow-Through Rate.

Location: your device location, used to show venues around you and to verify that you attended a plan when you check in. Location is collected only while you use those features.

Device information: device push notification tokens so we can send you notifications you have enabled.

Website forms: if you join the waitlist or apply as a venue partner on our website, we collect the details you submit (such as name, email, venue name, and suburb).

What we do not collect

We do not run advertising or analytics trackers in the app or on the website. We do not sell personal information to anyone. We do not use your data to build advertising profiles.

How we use your information

To operate Woohoo: matching you with compatible people, showing venues, locking plans, verifying meetups, and calculating your Follow-Through Rate.

To keep the community safe: enforcing our Terms of Service, preventing fake accounts, and responding to reports.

To communicate with you: service notifications you have enabled, and replies to messages you send us.

To improve the service: understanding how features are used, in aggregate.

What other users can see

Your profile (name, age, photos, bio, prompts), your Follow-Through Rate, and the intent you declare on a plan are visible to people you are matched with or may match with. Your exact location, email, and phone number are never shown to other users.

Who we share information with

We use Google Cloud and Firebase (Google LLC) to run Woohoo: authentication, hosting, database, photo storage, maps, and push notifications. Our servers and database are located in Australia (Sydney region). Some Google services, such as authentication and push notifications, may process limited data (such as your email address or device token) on Google infrastructure outside Australia. We do not share your personal information with any other third parties, except where required by law.

Photos

Profile photos are stored in a private storage bucket and served through expiring signed links. They are not publicly accessible.

Retention and deletion

We keep your information while your account is active. You can delete your account in the app, or by emailing privacy@woohooau.com, and we will delete your personal information within 30 days, except where we are required to retain records by law. Waitlist and venue application details are kept until launch onboarding is complete or you ask us to remove them.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing privacy@woohooau.com. If you believe we have mishandled your information, you can complain to us first, and to the Office of the Australian Information Commissioner (oaic.gov.au) if you are not satisfied with our response.

Age

Woohoo is strictly for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we become aware of an account held by someone under 18, we will delete it.

The website

woohooau.com does not use tracking cookies or analytics. Fonts are loaded from Google Fonts, which means your IP address reaches Google's servers when the page loads. Form submissions go directly to our own servers in Australia.

Changes to this policy

If we change this policy, we will update this page and the date above. If a change meaningfully affects how we handle your information, we will notify you in the app or by email.

Contact

Privacy questions and requests: privacy@woohooau.com

Everything else: hello@woohooau.com

Woohoo Social Pty Ltd, Melbourne, Australia.